All abayas are custom made. Hence, we only offer returns and exchanges if the item sent to you is incorrect or defected.

In the unlikely situation that we have sent you a defected or incorrect item, get in touch with us within 24 hours of receiving your order.

Kindly make sure the purchased goods are unused and undamaged by the customer. In this scenario, Zual Abayas will bear the shipping charges. However, in all other scenarios the customer will have to bear shipping.

No. We strive to provide high-quality products and hope you love your purchase. However, please note that we do not accept returns or exchanges if you simply change your mind or do not like the item.

Please note that all items are tailored specifically for each customer, and as such, we do not accept returns or exchanges for size-related issues.

We encourage you to carefully consult our sizing guide before placing your order. If you have any questions or need assistance, please reach out to our customer service team prior to making a purchase.